We are based out of Israel and you will need to be a bit patient on the delivery time. It does cost a bit more on the shipping as well, but we are sure you will agree, it is worth it!
All of our goods are made in and shipped from Israel within 1-2 days of our receipt of the order. Only unanswered queries into out-of-stock items would delay their departure. We do not work on Fridays, Saturdays, or Jewish holidays. We offer you several shipping alternatives to best meet your needs. Most of our skirts are estimated to weigh about a pound or about half a kilo, girls' sizes a bit less. Shirts weigh about 4-5 per kilogram. Some smaller items like our cropped shells and tanks will weigh less. Long women's denim skirts can weigh a bit more. The shipping calculator will take the weight of the individual products into account in the respective online calculations. Our prices may change based on changes in shipping rates and exchange rates. The updated prices will be reflected here.
Any order may be canceled or altered if the request is received by us before its departure from our warehouse. Once shipped, however, the order can then only be returned to one of our return centers for a refund.
PLEASE NOTE SHIPPING TIMES ARE BASED ON THE CARRIER ESTIMATES AND OUR GENERAL EXPERIENCE, BUT DO NOT GUARANTEE ANY OF THE ESTIMATED TARGET DATES LISTED BELOW. SHIPPING DELIVERY TIME IS NOT IN OUR CONTROL. FURTHER, KOSHER CASUAL IS NOT RESPONSIBLE FOR ANY CUSTOMS OR VAT CHARGES INCURRED BY THE COUNTRY OF RECEIPT.
Due to some major changes in the international mail charges, we now ship to the US, Canada, Europe (including the UK) and several other countries via Eco Post (an Israel Post and the corresponding countries Post. Other countries will use registered mail. Eco Post usually takes about 2 weeks with good tracking information. Kosher Casual SUBSIDIZES the new higher shipping charges to keep the prices down.
U.S. Canada, EU, and other Eco Post rates:
Up to 1/2 kilo, shipping is $9
From 1/2 up to 1 kilo - $12
From 1 up to 1 1/2 kilo - $15
From 1 1/2 up to 2 kilo - $18
From 2 up to 3 kilo - $27
From 3 kilo to 4 kilo - $36
We are currently offering free shipping for orders over $150 to these countries.
We now use Eco Post service to Australia and New Zealand and the orders are now fully trackable. Eco Post to Australia from Israel usually takes 10-12 business days.
Up to 1/2 kilo, shipping is $20
From 1/2 up to 1 kilo - $28
From 1 up to 1 1/2 kilo - $36
From 1 1/2 up to 2 kilo - $44
International Express Shipping (EMS) usually takes 3-5 business days to the US and Canada. Other countries may differ.
Up to 1/2 kilo, shipping is $33
From 1/2 up to 1 kilo - $40
From 1 up to 2 kilo - $50
From 2 up to 3 kilo - $60
From 3 up to 4 kilo - $70
Every additional kilo adds $7 to the shipping.
Shipping within Israel currently now has 3 options:
Registered Mail - Delivered to your local post office branch for pick-up. Its price will fluctuate depending on the weight (3-7 business days)
Up to 1/2 kilo, shipping is $4
From 1/2 kilo up to 1 kilo - $6
From 1 up to 2 kilo - $7
From 2 kilo up to 20 kilo - $17
Express Mail - Delivered to your door up to 20 kg. Fixed price of $17 (1-2 business days) (Signature required)
Returns are accepted for any reason for credit or refunds (except for shipping charges) are acceptable within 30 days from the day the order was received. ANY RETURNS RECEIVED AFTER THIS 30 DAY PERIOD WILL BE ACCEPTED ONLY AT KOSHER CASUAL'S DISCRETION AND, IF ACCEPTED, WILL INCUR AN $8 PER ITEM LATE RETURN FEE ON THE CREDIT AMOUNT.
Returns should be sent to:
In the US:
c/o RL Return Center
840 N. 10th Street Suite E
Sacramento CA, 95811
Or in Israel:
Rechov Hauman 4
North Industrial Zone
Our toll-free number from the US is 1(866) 825-3161 or direct office number is (972) 2 999-1796.